In this series we’re highlighting some of our awesome employees and the work they do. In their own words, you’ll hear about our employees biggest wins, favorite moments, and reasons for doing what they do. Interested in starting a career at Lookout? Check out our open jobs.
Heinzel Factora Staff Technical Program Manager
What is one of your favorite projects you’ve worked on at Lookout?
I’ve been really lucky because I’ve worked on a lot of projects in my time here, but the last big program I worked on was our Mobile Threat Protection launch to the public. It’s one of my favorites because when I joined the team, it was only made up of eight or nine people. Now, that team has grown to around 40 people with four different Scrum teams, and I got to be there through that growth. It was an opportunity to really shape the team and the product.This was a brand new, and very important project and product for us. Alongside the team, I got to identify what Mobile Threat Protection would look like in terms of features and functionality set, and helped determine the schedule and drove the delivery.
Why do you do your job?
I’ve been doing project and program management for over 10 years now, which means I actually like it! It is a lot of managing execution, communication and coordination within a team and across teams. I would like to think that we also have a direct hand in building the culture of the team. I find that Program Management is really a unique type of profession. We don’t really code nor do we own the product and none of the team members actually report to us so it really is about the successful delivery of the project and/or product and the team. I also love working with and influencing the people and having a legitimate hand in shaping that team culture. One of the challenges is managing the dependencies between developers within the team and the teams outside the engineering organization who depend on us. It means that I get to work with a huge cross-section of people across the company and I love that.
Why is what you do important?
First, it is of course about, again, having a direct hand in the successful execution and delivery but, beyond, that it goes back to overall management of the program which includes communication and managing the coordination within the and between teams. People often get focused on their role, which is not a bad thing but is not enough. They say, “I’m an engineer, I’m going to code. I’m a designer, I’m going to design.” What falls through the cracks are the project hand-offs. They don’t always think about what the next person will need before progress can continue. That’s where we come in. We make sure they talk to each other, understand what the other is asking for, and projects flow smoothly. Lookout had also been very good about attracting smart people who are passionate about what they do. I am so excited about the opportunity to work with this group of people. They up-level my game.
Learn more about what it’s like to work for Lookout on our careers page.