| Individuals May 28, 2014


May 28, 2014

Your Stolen Phone Investigator: Lookout’s Theft Alerts Give You the Power Back

By Lookout

At Lookout, mobile security means more than protecting your phone from digital threats -- it’s also about making sure the physical device and the precious data it carries stays safe. With 1 out of 10 people falling victim to phone theft, we’re excited to announce Theft Alerts, one more way Lookout is helping to curb the growing phone theft problem and protect your mobile privacy. Theft Alerts is your peace-of-mind when your phone gets lost or stolen. It provides you with timely and contextual information so you know where your device and data are and what the thief is doing with it. There’s not a single solution that will stop the phone theft problem, but using software is a great way to start. It’s always been part of Lookout’s mission to help people recover lost and stolen devices, and over the years we’ve added new capabilities that help put a stop to the phone theft problem. Theft Alerts takes into account the actions a thief takes to disable and prep your phone to be resold and arms you with the information necessary to take action. To Catch a Thief, Think Like a Thief We’ve done our research at Lookout and identified common actions thieves take after stealing a device, which prevent you from calling or tracking it (in fact, 68 percent of people do not get their phone back). Lookout’s Theft Alerts recognize these actions, and within minutes sends the victim an email with a photo of the thief and a map* with the exact location of your phone or tablet. Actions that trigger a Theft Alert include:
  • Your passcode is entered incorrectly
  • Your SIM card is removed*
  • Airplane Mode has been enabled*
  • Your device has been turned off
  • Someone removed Lookout as the device administrator
We know, however, that some of these actions are performed regularly by the actual owner of a device, so we also allow you to customize your Theft Alerts experience, turning off the triggers you don't want to be alerted on. Theft Alerts is now available in Lookout Mobile Security Premium on Android and iOS for $2.99 per month or $29.99 annually. All current Lookout Premium users will get access to this feature first -- you'll see a notification from us letting you know to set up Theft Alerts over the next week. TheftAlerts_email   With this new version of Lookout Premium, Lock Cam also becomes part of Theft Alerts and is now a Premium feature.  If you were a Lookout Free user before today, we don't want to leave you out of the fun, so we're giving you the chance to try out Theft Alerts for free until September 31, 2014. Expect a notification from us in the next two weeks letting you know when you can take our latest feature for a spin. New Lookout users can get access to Theft Alerts by downloading Lookout Mobile Security Premium. Are you a phone theft victim? Share your phone theft or loss story by visiting Lookout’s “Lost Phone, You’re Not Alone” webpage for a chance to win a new smartphone. *Current features available on Lookout Premium for iOS Research Methodology The survey was conducted online by IDG Research on behalf of Lookout between March 4 and March 20, 2014. The survey was fielded to respondents in the U.S., U.K., France, and Germany who reported owning a smartphone. Quotas were set to ensure that approximately 500 respondents (2,403 complete responses) from each country had their smartphones stolen at some point, while another 100 respondents from each country were allowed to complete the survey despite never having their smartphone stolen.

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Lookout

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60 comments


shaan says:

February 24, 2015 at 1:12 am

i had a Samsung ace 3 for a week brand new and I lost it then someone took it


Kim says:

December 28, 2014 at 7:21 am

Lookouts works fairly well but jus got my phone stolen 2days ago n every time i try to locate it give me an same address from last week in another state in which i live..I tried locking wiping and screaming but jus continues to say connecting n I'm premium user n phone hasn't been turned on in 2 days n get no updated location I had a galaxy note 3 need help


Meghan Kelly says:

January 22, 2015 at 11:31 am

Kim, sorry to hear you're having trouble with Locate. Will you send our customer support team an email? Hopefully they'll be able to get this figured out. support [at] lookout [dot] com


mhoja says:

December 23, 2014 at 2:49 pm

It is too expensive for others


Debbie .Pyfrom says:

October 05, 2014 at 9:33 pm

i have lost my phone in the month of july i havent found device yet


Barry says:

October 03, 2014 at 3:47 pm

I used to scold my child and her mother when they lost their phone until one day I couldn't get my car keys out of my pocket. So I set my phone on top of my car hood, got my keys out and got in the car and took off. End of story. Retraced the 3 mile route to the store. No luck. Didn't have Lookout then... I do now.


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